Your Vanity Questions, Answered
Wondering how our custom vanity process works? Check out our FAQ section for quick answers to the most common questions.
Orders and Customization
What type of products do you sell?
We specialize in custom-built vanities tailored to your specific size, material, and design preferences.
Do you offer custom-built vanities?
Yes! We specialize in custom-built vanities tailored to your specific size, material, and design preferences.
How do I place a custom order?
Simply fill out the customization form on our product page, specifying dimensions, materials, colors, and other details. If you need help, have questions or concerns please contact us.
Can I see a preview of my custom vanity before ordering?
Yes! We provide design mockups upon request before production begins.
Do you offer installation services?
We currently do not offer installation, but our vanities are all already assembled and their is not assembly required.
Shipping & Delivery
How long does it take to receive my order?
Standard orders typically ship within 10-14 business days, while custom-built vanities may take 3 weeks depending on complexity. The other factor will be the location we are shipping to.
Do you offer international shipping?
Yes, we ship internationally. However, shipping times and customs fees may vary by location.
How can I track my order?
Once your order is shipped, you will receive a tracking number via email.
How can I track my order?
Once your order is shipped, you will receive a tracking number via email.
What if my order arrives damaged?
We do not accept returns since all vanities are built to suit.
Returns & Refunds
Do you accept returns?
We accept returns on non-customized vanities within [X] days of delivery. The item must be unused and in its original packaging.
Can I return a custom-built vanity?
Unfortunately, we do not accept returns on any of our orders, as they are made to your specifications. However, if there is a defect, we will work with you to resolve the issue.
How long does it take to process a refund?
There are no refunds.
Product & Maintenance
What materials do you use for your vanities?
Our vanities are made from a number of top quality materials including white oak, walnut, maple and many more.
How do I maintain my vanity?
Clean your vanity with a mild, non-abrasive cleaner and avoid excessive moisture to ensure longevity.
Do your vanities come with a warranty?
Yes, our vanities come with a 1-year warranty covering manufacturing defects. But we do not cover wear and tear.
Payment & Financing
What payment methods do you accept?
We accept [Credit Cards, PayPal, Affirm, Afterpay, etc.] for secure transactions.
Do you offer financing options?
No, we do not offer finanicing options
Is my payment information secure?
Absolutely! Our website uses encrypted, secure payment gateways to protect your information.
Contact & Support
How can I contact customer support?
You can reach us via email sales@michaelanthonycustomdesigns.com
, phone 631-567-2199 or our contact form.
What are your customer service hours?
Our support team is available 9:00AM to 3:00PM Eastern standard Time to assist you.
